Prioritising professionalism in our bulk fuel supply service
- 12 January 2018
At the heart of every organisation are guiding principles that drive everything from customer service to the efficiency of our bulk fuel supplies, to how everyday routine tasks are carried out. A company's degree of professionalism can be measured by how well these principles are performed every day by its staff and it’s something Bulk Fuel Australia continually strives for.
In our mind, on-site and internal professionalism can be seen throughout every aspect of Bulk Fuel Australia's service to the people we deal with. It’s a promise we make to ourselves and to our customers.
To that end we have developed a set of core values that inform every aspect of the business, from executive management to staff training, to fuel delivery services.
These values, defined early in the company’s history and continually redeveloped over time, include:
Safety and Personal Security: It goes without saying that make sure that the environment our team operates in is a safe one is of paramount importance. It is every team member’s responsibility to make safety and security the primary concern.
Exceeding our Client’s Expectations: This comes from remembering our clients are people too, and being happy to help them in a positive, friendly and trustworthy manner.
Honesty and Integrity: Fairness and accountability are the watchwords here, applied to everyone that we deal with every day. We pride ourselves on dealing with everything truthfully.
Working Together – This is a team effort, and the contributions of all the team members who work together needs to be acknowledged and celebrated. We also strive to make the working environment an enjoyable one where co-workers treat each other with co-operation and respect.
Growing and developing our people: We believe in investing in our team members to help them grow and further deliver great service to our customers. In practical terms this means providing learning and training opportunities for team members for their future growth.
The effects of staying true to these values are felt at all levels of the Bulk Fuel Australia. It includes essential elements like offering training and educational support to our staff, to ensuring staff and customer safety and reliability are paramount or maintaining fastidious levels of service excellence.
These values are critical to not only ensuring that all staff are sharing the same vision, but that the company will continue to grow in potential and service outcomes as one of Australia’s leading fuelling companies into the future.
Using key knowledge
Additionally, a key aspect of professionalism is successfully using the key knowledge of our drivers, refuellers, managers and other staff to continually drive for more reliable and efficient supply.
Our staff's collective years of experience as bulk diesel fuel suppliers has provided a wealth of knowledge that can be utilised to deliver better outcomes for our highly valued customers. By fostering a company culture where this knowledge is freely shared between all levels, we can further refine our processes and, in turn, deliver exceptional performance to our clients.
So, the next time you may ask "where can I find diesel fuel near me?" consider that there is more to the choice of fuelling companies than price.
Bulk Fuel Australia not only delivers dependable and efficient diesel fuel deliveries across Australia, but we are also driven to continually exceed performance through our commitment to professionalism.
To find out more about the range of diesel fuel delivery services we offer to customers around Australia, and to see our professionalism in action, contact Bulk Fuel Australia today.